civic-atlas covers non-emergency services only. It does not detect or route emergencies; for an emergency, contact emergency services directly.
| Situation | Who handles it | How to reach them |
|---|---|---|
| Non-emergency police help (reporting a past crime, suspicious activity, a question for police) | Raleigh Police non-emergency line | 919-829-1911 |
| Loud music, a party, or other noise | Raleigh Police non-emergency line | see card |
| Missed garbage, recycling or yard waste pickup | City of Raleigh Solid Waste Services | see card |
| Getting rid of furniture, a mattress or other large items | City of Raleigh Solid Waste Services | see card |
| A problem on a highway, Interstate, or other State-maintained road | NC Department of Transportation (NCDOT) | see card |
| A pothole or damaged street | City of Raleigh street maintenance | see card |
| A broken or uneven sidewalk | City of Raleigh sidewalk repair | see card |
| A streetlight is out or broken | The electric utility (usually Duke Energy) | see card |
| Graffiti on a wall, sign or building | City of Raleigh street maintenance | see card |
| A car that seems abandoned | Raleigh Police (City streets) or City Code Enforcement (private property) | see card |
| Street flooding, a clogged storm drain or drainage problem | City of Raleigh Stormwater | see card |
| A water main break, leaking fire hydrant, sewer backup or no water | Raleigh Water (24/7) | 919-996-3245 |
| Paying or asking about a water or utility bill | Raleigh Water customer care and billing | see card |
| A question about a property tax bill | Wake County Tax Administration | see card |
| Help paying property tax as a senior, a person with a disability, or a disabled veteran | Wake County Tax Administration (tax relief programs) | see card |
| Help with food, rent, utilities or other basic needs | NC 211 (United Way of North Carolina) | see card |
| Health care from the public health department (clinics, family planning, prenatal, dental) | Wake County Public Health | see card |
| Finding a doctor without insurance | Nonprofit and community clinics (Wake County’s list and referral line) | see card |
| Vaccines or shots, including school-required shots and flu shots | Wake County Public Health | see card |
| HIV, STI or hepatitis C testing | Wake County Public Health | see card |
| Food and nutrition help for pregnant women, new mothers and young children | Wake County WIC | see card |
| Health coverage through Medicaid | Wake County Health & Human Services (NC Medicaid) | see card |
| A dead animal on a street, in the right of way, or at the curb | City of Raleigh (Ask Raleigh dead animal removal) | see card |
| A stray, injured, vicious or abandoned animal, or problem wildlife | Raleigh Police Animal Control | see card |
| A lost or found pet, or adopting a pet | Wake County Animal Center | see card |
| Overgrown grass, junk in a yard, or unsafe rental housing | City of Raleigh Code Enforcement | see card |
| A broken traffic light, a downed or missing street sign, or faded markings | City of Raleigh Transportation | see card |
| Speeding or cut-through traffic on a neighborhood street | City of Raleigh Neighborhood Traffic Management | see card |
| Filing a police report for a minor crime with no suspect present | Raleigh Police online reporting | see card |
| A non-urgent fire hazard or fire code violation, or a fire safety program request | Raleigh Fire, Office of the Fire Marshal | see card |
| Building permits, inspections, zoning or development questions | City of Raleigh Planning and Development (Permit Helpline) | see card |
| Requesting City records | City of Raleigh Public Records Portal | see card |
| Birth, death or marriage certificates, marriage licenses, or deeds | Wake County Register of Deeds | see card |
| Registering to vote, finding a polling place, or voting by mail | Wake County Board of Elections | see card |
| Food benefits (SNAP or food stamps) | Wake County Health & Human Services (Food and Nutrition Services) | see card |
| Help for an older adult or an adult with a disability | Wake County Senior and Adult Services | see card |
| Taking trash, recycling or hazardous waste somewhere yourself | Wake County convenience centers and household hazardous waste sites | see card |
| Vehicle property tax or registration renewal | NC DMV and Wake County Tax Administration | see card |
| Neighborhood groups, grants, borrowing tools, or volunteering | City of Raleigh Community Engagement | see card |
| Free help using a phone, tablet or computer | City of Raleigh Digital Impact (Advice About Your Device) and Parks Digital Inclusion classes | see card |
| Homelessness or losing your housing | Coordinated entry access sites and service centers such as Oak City Cares | see card |
| A rain garden, cistern or other project to manage rainwater on your property | City of Raleigh Stormwater (Raleigh Rainwater Rewards) | see card |
| Buying mulch or compost, or dropping off extra yard waste | City of Raleigh Yard Waste Center | see card |
| Help paying for home repairs, or buying a first home | City of Raleigh Housing and Community Development | see card |
| Getting a free smoke alarm | Raleigh Fire Department | see card |
| Getting news and emergency alerts | MyRaleigh Subscriptions (City news) and ReadyWake Alerts (emergencies) | see card |
| Parks, classes, camps, or reserving a shelter | City of Raleigh Parks, Recreation and Cultural Resources | see card |
| Having a say in City decisions | Engage Raleigh, City Council public comment, or boards and commissions | see card |
| Court dates, traffic tickets or questions for the District Attorney | The courts in Wake County (part of the State court system, the NC Judicial Branch) | https://www.nccourts.gov/locations/wake-county/contact-directory |
Not sure? Not sure who handles it? The City’s general line can point you to the right place, including County or State offices. 919-996-3000
civic-atlas is an independent volunteer project, not an official government source. Confirm details with the official sources linked here before relying on them.