civic-atlas

Report a streetlight that is out or damaged

Provided by: City of Raleigh Transportation, with Duke Energy or Wake Electric (City of Raleigh)

Report a streetlight outage in Ask Raleigh (Signs and Signals) and the City will route it, or report it straight to the electric utility that maintains most Raleigh streetlights (usually Duke Energy, sometimes Wake Electric).

Ways to do it

• Ask Raleigh (Transportation & Mobility > Signs and Signals): https://ask.raleighnc.gov/ask
• Duke Energy street and area light repair: https://www.duke-energy.com/customer-service/request-light-repair
• Duke Energy (streetlight repair): call 800-769-3766
• Wake Electric Membership Corporation: call 855-280-1147
• City of Raleigh streetlight program: call 919-996-4045 (Requests for new streetlights and evaluations, or if you’re not sure who to call.)

What you need

• The address closest to the light
• The pole number (usually on a tag on the pole)

Steps online (phone, tablet or computer)

1. In Ask Raleigh, choose Transportation & Mobility, then Signs and Signals.
2. Set the location, give the pole number if you can see it, and submit.

Steps by phone

1. Or report it to the utility directly - Duke Energy at 800-769-3766 or online, or Wake Electric at 855-280-1147 if Wake Electric serves the area.

Good to know

• The Signs and Signals form lists an estimated delivery time of 180 days. Reporting directly to the utility may be faster.
• The City’s frequently called numbers page lists different utility numbers (Duke Energy 800-474-6300; Wake Electric 800-777-9898) and still names the old “Progress Energy”. The numbers here are from the City’s streetlight program page. A volunteer should confirm which are current.

Related

• Report a broken traffic signal, damaged street sign, or faded road markings
• Report a pothole or damaged street

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civic-atlas covers non-emergency services only. It does not detect or route emergencies; for an emergency, contact emergency services directly.

Draft: compiled from official pages but not yet checked by a volunteer. Last checked 2026-11-04. Sources: https://raleighnc.gov/transportation/services/streetlight-program, https://raleighnc.gov/ask-raleigh-fix-report-request/services/frequently-called-numbers, https://ask.raleighnc.gov/ask?id=sc_category&catalog_id=-1

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